Policies
YES! I Am Accepting NEW Clients!
Looking to join the spooky fun at Little Shop of Hairdos? I'm thrilled to welcome new ghouls and glam lovers! For the fastest response, send me a text to (919) 263-0567, though I also rise to the occasion and check my emails when I can.
Arrival Info:
When you arrive, float on back to my suite! If I'm still conjuring up magic with another client, there’s a cozy black bench around the corner in the common hallway for you to haunt for a bit. Or, if you prefer, come in and relax in the shampoo chair — I'll be with you shortly!
We normally avoid double-booking, but if you visit on a Saturday, beware — you may be double-booked with another soul! Don’t worry, I’ll still give you the attention you deserve. If you’re brewing up some color, I might fit in another haircut or color while your potion processes. Not your style? Let me know when booking, and we’ll make sure you have the spotlight.
**A Little Note: Only one guest per client, please. My suite is small, and we can’t fit a whole coven in here!
Services We Don't Offer:
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No pixie cuts, mullets, or perms here. If you're after a perm, unfortunately I don't have another stylist to refer you to at this time. If you're after a pixie cut or mullet, check out Naomi at Atlantis Salon, Suite 124.
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I do NOT cut men's or children's hair, but for your little goblins, see Chelsea at Gents & Offspring, Suite 111.
Contact details for both are just a spell away — ask for more info!
Feeling Spooky... Sick?
If you’re not feeling your best or think you’ve crossed paths with something contagious, please text me at (919) 263-0567 to reschedule. Your safety (and mine) comes first!
**Heads Up: If your temperature is above 99.5°F, we'll need to summon a new appointment time for you.
How to Contact Me:
Got questions? Need to reschedule? Please text me or book online — do NOT email me, as I won’t be able to respond until the witching hour is over.
Payment Info:
We accept all forms of payment (cash, credit cards — just no checks, please).
For more payment info, see the section below.
**Salon WiFi Information:
Network Name: PS Guest
Password: Celebration!
Can’t wait to see you in the chair, where the magic happens!
Scheduling
To ensure your hair looks bewitching, it’s best to book your appointment 3-4 weeks in advance. If you're part of a group or wedding party, especially during peak bridal season (May-October), aim to schedule 4-6 months ahead. Early planning guarantees you won’t miss out on that magical time slot!
While I strive to keep every appointment running like a spell, there are times when a prior client’s service might take longer than expected. If that happens, I’ll do my best to keep your wait minimal — because no one likes to be stuck in a time loop!
I don’t accept walk-ins, but if fate is on your side and my schedule allows, I may be able to accommodate day-of appointments. However, to ensure your time is locked in, I recommend booking ahead — better safe than sorry when it comes to conjuring perfect hair!
We use Vagaro for all appointments, so you can easily book online or contact me directly, and I’ll book it for you. All appointments MUST be secured with a credit card — NO exceptions! You’ll only need to set this up once, unless your card expires. Your card won’t be charged at the time of booking, but it will hold your magical appointment space. Just remember, if you need to cancel, a minimum of 48 hours notice is required. Otherwise, you’ll be charged a 50% cancellation fee or 100% for no-call/no-show. See the Cancellation section below for more details.
Before booking, there are a few spells — um, forms — that you’ll need to fill out:
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Client Consultation and Color Release: Even if you aren’t receiving a color service, this form is required.
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Cancellation Policy Agreement: So we're both on the same page about those enchanted time slots.
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Credit Card Information: This info is securely stored and only used if necessary for cancellations or rescheduling fees.
Let’s make sure your time at Little Shop of Hairdos is as magical and seamless as possible!
Running Late
We’ve all been there — sometimes life creeps up, and you find yourself running late. If you’re going to be more than 15 minutes behind for your appointment, please give me a call or send a text so I can adjust the schedule accordingly. This helps me keep things running smoothly for you and all my other enchanted guests!
If you’re more than 15 minutes late, I may need to reschedule or modify your service (gotta keep the magic in balance!). And if you’re 30 minutes late, we’ll definitely need to reschedule, and a 50% reschedule fee for the missed services will apply.
Time waits for no one — so let’s make sure your hair is spellbinding without any hiccups!
Cancellations
At Little Shop of Hairdos, we conjure magic with every appointment—but time is just as precious as our potions! If you need to cancel your appointment, please give me at least 48 hours' notice. This allows other enchanted souls the chance to book that time slot.
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Cancellations without 48 hours' notice will be subject to a 50% cancellation fee of the scheduled service(s).
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No-Call/No-Show? The full 100% of the service cost will be charged.
After three instances of last-minute cancellations or No-Call/No-Shows, you'll need to pay a 50% deposit to reschedule your appointment. If your credit card on file is denied for any cancellation or rescheduling fee, an invoice will be sent to you, and that fee is due IMMEDIATELY. Failure to settle the invoice means we won’t be able to offer our magical services to you in the future.
For specific services, like Bridal Packages, earlier cancellation notice is required.
And while we totally get that life can throw a spooky twist in your plans, we do have to be fair and consistent with all our clients. Please know—we’re not trying to be villains here! We’re just making sure everyone’s time (including yours and ours) is respected. Our books are busy, and this policy helps us keep the magic flowing smoothly for everyone.
Thank you for understanding and helping us keep the cauldron bubbling!
Payments
For your convenience, I accept cash and all major credit cards to conjure up your fabulous transformations. Alas, the ancient art of check payments is not within our spellbook. Thank you for understanding, and may your transactions be as smooth as a potion brew!
Product Guaranteed
At Little Shop of Hairdos, we stand by our potions and elixirs. All products purchased in the salon come with a 100% guarantee. If you find yourself less than enchanted within 30 days of purchase, return the unopened product for a full refund. For products with more than 50% remaining and returned within 2 weeks, we offer store credit.
Your satisfaction is our spellbinding priority. We’re here to ensure you have the perfect products to meet your needs. Please note, product credits are only valid for future product purchases and cannot be used for services. Your magical journey to fabulous hair is our commitment!
Satisfaction Guaranteed
At Little Shop of Hairdos, your delight is our haunted quest. While refunds aren’t part of our enchanted service, we’re eager to set things right. If your experience leaves you feeling less than spellbound, return within 14 days, and we’ll conjure up a fix to your satisfaction.
Beware, though — if you venture to another salon before giving us a chance to remedy the situation, we won't be able to cast our corrective spells. Let us work our magic to ensure your service is as perfect as a full moon on Halloween night!
Bridal Packages
Prepare to be spellbound with our bridal packages, each including one magical trial session. This trial encompasses a preparation of makeup with false eyelashes and a preview of your bridal style. Additional trial sessions can be added a la carte for those who crave extra enchantment.
To secure your bridal date, a 50% non-refundable deposit is required, covering all services, travel fees, and gratuities. Ensure your reservation by paying the deposit before your appointment date. Cancellations must be sent in writing or email at least 90 days before your first reservation. Full payment is required two weeks before your wedding day to complete the enchantment.
Please note, all services performed within Little Shop of Hairdos LLC must be carried out by licensed professionals only. Sadly, we cannot allow participants to perform their own services within our mystical establishment without a valid license.
Gratuities
Gratuities are not included in the cost of services or gift certificate purchases. While never expected, they are always appreciated! Your thoughtful tips help keep the spooky magic alive, and I’m grateful for your support!
Thank you for being a part of our haunted hair family!
Gift Certificates
Looking for the perfect eerie treat? Our gift certificates are available for all your gift-giving needs and can be conjured in any amount of $25 or more! Please note that gift certificates do not include gratuities and are not redeemable for cash.
Gift certificates are non-refundable but don’t worry — they never expire, so you can haunt us any time!
However, if you win a gift certificate in one of our giveaways, it will expire 365 days from the date of winning.
Surprise your loved ones with a ghoulishly good gift!
Disclaimer
Beware! All pricing is based on the time and product required to perform each magical service. The listed prices are just starting points and may increase if additional time or product is needed to conjure up your perfect look. If you have any questions about specific pricing, don't hesitate to ask me before your service — no surprises here, just enchanting results!